💸 Refund Policy

Effective Date: 1 August 2026

Scope of Application

This Refund Policy applies to one-time Campaigns purchased through SocialPrime.uk and forms part of our Terms and Conditions.

SocialPrime provides non-tangible digital promotional services. No physical products are shipped or returned.

Order Cancellation Before Campaign Activation

You may cancel your Order and request a full refund if Campaign execution has not yet started.

To request cancellation, contact us from the email address used for the Order and provide your Order ID.

Approved refunds will be returned to the original payment method.

14-Day Refund Eligibility

A refund request submitted within 14 days of purchase may be eligible where one or more of the following applies:

• Campaign execution has not started;
• Campaign delivery is only partial;
• the Service was not delivered as described and the issue cannot reasonably be corrected or re-performed;
• the same Order was charged more than once; or
• the payment was genuinely unauthorised.

Submitting a request within 14 days does not automatically guarantee a refund. Eligibility depends on the Campaign status, delivery records, the reason for the request, and applicable consumer law.

Immediate Campaign Performance

SocialPrime Campaigns are designed for immediate or rapid activation.

By placing an Order and agreeing to the Terms and Conditions, the Customer requests that SocialPrime begin preparing and performing the Campaign without unnecessary delay.

Campaign preparation may include profile analysis, Campaign configuration, allocation of resources, partner matching, selection of promotional channels, and activation of Campaign delivery.

After Campaign Execution Has Started

Once Campaign execution has started, an Order cannot normally be cancelled solely because the Customer:

• changed their mind;
• placed the Order accidentally;
• selected the wrong Campaign Goal or Campaign Setup;
• provided an incorrect username, profile URL, or content link;
• no longer wants the Service; or
• expected a result that was not guaranteed.

Where applicable law provides an eligible consumer with a right to withdraw before the Campaign has been fully performed, SocialPrime may deduct a proportionate amount reflecting the Service already supplied, where legally permitted.

Completed Campaigns

Once a Campaign has been fully performed, it is non-refundable under this Refund Policy and cannot be cancelled due to a change of mind, an accidental Order, or expectations relating to results that were not guaranteed.

Where mandatory consumer law applies, the statutory right of withdrawal may be lost upon full performance where the legally required conditions for immediate performance and acknowledgment have been satisfied.

Nothing in this Refund Policy excludes or limits mandatory rights relating to defective or non-conforming services, duplicate payments, or genuinely unauthorised transactions.

Campaign Completion

A Campaign is considered fully performed when the promotional activities included in the selected Campaign Setup and Campaign Goals have been completed and recorded by SocialPrime.

Campaign completion is determined by the performance of the agreed promotional activities and not by achieving or permanently retaining a specific follower count, number of likes or views, engagement level, ranking, revenue, monetisation status, or other performance metric.

Non-Refundable Circumstances

Refunds are not normally available where:

• the Campaign has been fully performed;
• the Customer changes their mind after Campaign execution has started;
• the Customer placed the Order accidentally;
• incorrect or incomplete profile details, links, or Campaign selections were supplied;
• the relevant profile or content was private, unavailable, removed, renamed, restricted, or changed;
• delivery was delayed or affected by the Customer’s actions;
• the Customer expected specific results that were not guaranteed;
• a third-party platform adjusted, removed, restricted, or changed publicly displayed metrics;
• the Campaign was delivered in accordance with the selected Campaign Setup and Campaign Goals; or
• the refund request is based only on dissatisfaction with variable Campaign results.

Service Issues and Mandatory Consumer Rights

Nothing in this Refund Policy limits mandatory consumer rights under applicable law.

Where the Service does not conform to the agreed description, SocialPrime may provide an appropriate remedy, including:

• correction or re-performance;
• completion of the remaining Campaign delivery;
• a proportionate price reduction; or
• a refund where required by applicable law.

Customers should contact us promptly after discovering a potential delivery issue so that we have a reasonable opportunity to investigate and correct it.

Campaign Results

SocialPrime provides structured Campaign delivery, visibility support, and audience discovery.

Campaign Goals define the intended focus and scope of the Campaign but do not guarantee:

• a specific final follower count;
• a specific number of likes, views, comments, or interactions;
• permanent retention of displayed metrics;
• improved ranking or algorithmic placement;
• monetisation eligibility;
• increased revenue, sales, or income; or
• any other particular profile or business result.

Variable results or changes introduced by third-party platforms do not by themselves create an entitlement to a refund.

How to Request a Refund or Cancellation

To submit a request:

1. Contact us from the email address used to place the Order.
2. Provide your Order ID.
3. Identify the relevant public profile or content.
4. Clearly explain the reason for the request.
5. Provide any relevant screenshots or supporting information.

Requests should be sent to:

info@socialprime.uk

We will review the Campaign status, Order information, delivery records, customer communication, and applicable legal requirements.

Eligible refunds will be processed without undue delay and, where required by law, within the applicable statutory period. Processing time after approval may depend on the payment provider and issuing bank.

Duplicate or Unauthorised Payments

If you believe that a payment was duplicated or genuinely unauthorised, contact us immediately at:

info@socialprime.uk

We may request reasonable information needed to verify the transaction and cooperate with the relevant payment provider.

Payment Disputes and Chargebacks

Customers should contact SocialPrime before submitting a payment dispute so that we have an opportunity to investigate and resolve the issue.

Where a chargeback or payment dispute is submitted, SocialPrime may provide the payment provider with relevant evidence, including:

• Order and payment records;
• checkout information;
• the submitted public profile or content;
• Campaign Setup and Campaign Goals;
• customer correspondence;
• Campaign status;
• activation and completion timestamps; and
• delivery records and internal logs.

SocialPrime reserves the right to contest disputes where the available records demonstrate that the Order was authorised and the Campaign was delivered as agreed.

Changes to This Policy

We may update this Refund Policy where reasonably necessary to reflect changes in our Services, procedures, payment providers, or legal obligations.

The current version and Effective Date will always be published on this page.

Contact

For cancellation or refund questions:

Email: info@socialprime.uk

COOLINFLUENCER s.r.o.
Varšavská 715/36
120 00 Praha – Vinohrady
Czech Republic

Company ID: 21102449
VAT ID: CZ21102449